\r\n Objet de la r\u00e9clamation*<\/em>
\r\n <\/label>\r\n <\/p>\r\n

\r\n \r\n OPERATIONS BANCAIRES INTERNATIONALES<\/option>\r\n FINANCEMENT<\/option>\r\n AUTRES SERVICES<\/option>\r\n PAIEMENT HORS MONETIQUE<\/option>\r\n SERVICES BANCAIRES \u00c0 DISTANCE<\/option>\r\n MONETIQUE<\/option>\r\n FONCTIONNEMENT DES COMPTES<\/option>\r\n <\/select>\r\n <\/span> \r\n <\/span>\r\n <\/p>\r\n <\/div>\r\n

\r\n \r\n

\r\n Description de la r\u00e9clamation*<\/em>
\r\n <\/label>
\r\n \r\n <\/textarea>\r\n <span class=\"wpcf7-not-valid-tip\" id=\"message_reclamation_error\" aria-hidden=\"true\"><\/span> \r\n <\/span>\r\n <\/p>\r\n <\/div>\r\n <div class=\"form-group col-xs-12 col-sm-12 col-md-12\" style=\"display:flex\">\r\n <div class=\"file_upload\" for=\"#file-175\">\r\n <label for=\"file-175\" class=\"upload-label\">\r\n <span class=\"icon\"><\/span>\r\n <span class=\"text\">Cliquez pour ajouter des fichiers<\/span>\r\n <\/label>\r\n <input type=\"file\" id=\"file-175\" name=\"file-175\" class=\"file-input\" accept=\".jpg,.jpeg,.png,.doc,.docx,.pdf,.ppt,.pptx\" multiple>\r\n <\/div>\r\n <div class=\"file-preview\">\r\n <!-- Fichiers ajout\u00e9s s'afficheront ici -->\r\n <\/div>\r\n <\/div>\r\n <div class=\"form-group col-xs-12 col-sm-6 col-md-6\">\r\n <div class=\"g-recaptcha\" data-sitekey=\"6LecCh4qAAAAAD-wuoXKvvCGdCIE2Qg9x9KK-RIS\"><\/div>\r\n <span class=\"wpcf7-not-valid-tip\" id=\"captcha_error\" aria-hidden=\"true\"><\/span> \r\n <\/div>\r\n <\/div>\r\n <div class=\"row\">\r\n <div class=\"col-md-12\">\r\n <p><span class=\"form-rcb-submit-wrapper\"><br>\r\n <input class=\"wpcf7-form-control wpcf7-submit has-spinner secondary-background-color\" type=\"submit\" value=\"Envoyer\">\r\n <span class=\"spinner\"><\/span>\r\n <\/span>\r\n <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <div class=\"wpcf7-response-output\" aria-hidden=\"true\">\r\n <div class=\"alert-message wpsm_panel\" style=\"\"><\/div>\r\n <\/div>\r\n <\/form>\r\n <script>\r\n jQuery(document).ready(function($) {\r\n var choixListe = document.getElementById(\"client_stb\");\r\n var champ1 = document.getElementById(\"identifiant_stb\");\r\n var champ2 = document.getElementById(\"num_compte\");\r\n\r\n\r\n choixListe.addEventListener(\"change\", function() {\r\n\r\n if (choixListe.value == \"NON\") {\r\n\r\n champ1.disabled = true;\r\n champ2.disabled = true;\r\n } else {\r\n\r\n champ1.disabled = false;\r\n champ2.disabled = false;\r\n }\r\n });\r\n jQuery('#client_stb, #nom_complet, #identifiant_stb, #num_compte, #phone_claim, #email_claim, #objet_reclamation, #message_reclamation').on('input', function() {\r\n validateField(jQuery(this));\r\n });\r\n var emailRegex = \/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/;\r\n function validateField(field) {\r\n var value = field.val();\r\n var fieldName = field.attr('name');\r\n var errorElement = jQuery('#' + fieldName + '_error');\r\n \r\n if (value === '') {\r\n errorElement.text(\"Ce champ est requis.\");\r\n } else {\r\n if(fieldName === 'email_claim') {\r\n if (!emailRegex.test(value)) {\r\n errorElement.text(\"Veuillez saisir une adresse e-mail valide.\");\r\n } else {\r\n errorElement.text('');\r\n }\r\n } else {\r\n errorElement.text('');\r\n }\r\n \r\n }\r\n }\r\n \r\n jQuery('#stb_claim_form').on('submit', function(e) {\r\n e.preventDefault();\r\n var valid = true;\r\n \/\/ V\u00e9rification du champ \"Vous \u00eates client STB*\"\r\n var clientStatus = jQuery('#client_stb').val();\r\n if (clientStatus === '') {\r\n valid = false;\r\n jQuery('#stb_client_error').text(\"Veuillez s\u00e9lectionner si vous \u00eates client STB.\");\r\n } else {\r\n jQuery('#stb_client_error').text('');\r\n }\r\n\r\n \/\/ V\u00e9rification du champ \"Nom du r\u00e9clamant*\"\r\n var claimantName = jQuery('#nom_complet').val();\r\n if (claimantName === '') {\r\n valid = false;\r\n jQuery('#nom_complet_error').text(\"Veuillez saisir le nom du r\u00e9clamant.\");\r\n } else {\r\n jQuery('#nom_complet_error').text('');\r\n }\r\n\r\n \/\/ V\u00e9rification du champ \"Type d'identification*\"\r\n var identificationType = jQuery('#identifiant_stb').val();\r\n if (identificationType === '') {\r\n valid = false;\r\n jQuery('#identifiant_stb_error').text(\"Veuillez s\u00e9lectionner le type d'identification.\");\r\n } else {\r\n jQuery('#identifiant_stb_error').text('');\r\n }\r\n\r\n \/\/ V\u00e9rification du champ \"Num\u00e9ro de compte*\"\r\n var accountNumber = jQuery('#num_compte').val();\r\n if(clientStatus === 'OUI') {\r\n if (accountNumber === '') {\r\n valid = false;\r\n jQuery('#num_compte_error').text(\"Veuillez saisir le num\u00e9ro de compte.\");\r\n } else {\r\n valid = validateCreditCard(accountNumber, identificationType); \r\n }\r\n } else {\r\n jQuery('#num_compte_error').text('');\r\n }\r\n \r\n \/\/ V\u00e9rification du champ \"Num\u00e9ro de compte*\"\r\n var phoneClaim = jQuery('#phone_claim').val();\r\n if (phoneClaim === '') {\r\n valid = false;\r\n jQuery('#phone_claim_error').text(\"Veuillez saisir le num\u00e9ro de t\u00e9lephone\");\r\n } else {\r\n let pattern = \"[0-9]{8}\";\r\n if(!validatePhoneNumber(pattern, phoneClaim)) {\r\n jQuery('#phone_claim_error').text(\"Veuillez saisir un num\u00e9ro de t\u00e9lephone valide\");\r\n } else {\r\n jQuery('#phone_claim_error').text('');\r\n }\r\n \r\n }\r\n \/\/ V\u00e9rification du champ \"Email*\"\r\n var email = jQuery('#email_claim').val();\r\n if (email === '') {\r\n valid = false;\r\n jQuery('#email_claim_error').text(\"Veuillez saisir une adresse email.\");\r\n } else {\r\n if (!emailRegex.test(email)) {\r\n valid = false;\r\n jQuery('#email_claim_error').text(\"Veuillez saisir un num\u00e9ro de GSM valide, compos\u00e9 de 8 chiffres uniquement, sans caract\u00e8res sp\u00e9ciaux\");\r\n } else {\r\n jQuery('#email_claim_error').text('');\r\n }\r\n }\r\n\r\n \/\/ V\u00e9rification du champ \"Objet de la r\u00e9clamation*\"\r\n var inquiryCode = jQuery('#objet_reclamation').val();\r\n if (inquiryCode === '') {\r\n valid = false;\r\n jQuery('#objet_reclamation_error').text(\"Veuillez s\u00e9lectionner l'objet de la r\u00e9clamation.\");\r\n } else {\r\n jQuery('#objet_reclamation_error').text('');\r\n }\r\n\r\n \/\/ V\u00e9rification du champ \"Description de la r\u00e9clamation*\"\r\n var claimDescription = jQuery('#message_reclamation').val();\r\n if (claimDescription === '') {\r\n valid = false;\r\n jQuery('#message_reclamation_error').text(\"Veuillez saisir la description de la r\u00e9clamation.\");\r\n } else {\r\n jQuery('#message_reclamation_error').text('');\r\n }\r\n\r\n let recaptchaResponse = grecaptcha.getResponse();\r\n if (recaptchaResponse.length === 0) {\r\n jQuery('#captcha_error').text(\"Veuillez remplir le reCAPTCHA.\");\r\n valid = false;\r\n return false; \/\/ Emp\u00eache l'envoi du formulaire\r\n }\r\n \r\n if (valid) {\r\n jQuery('.spinner').show();\r\n var fileInput = document.getElementById('file-175');\r\n var file = fileInput.files[0];\r\n var fileData = null;\r\n\r\n if (file) {\r\n var reader = new FileReader();\r\n\r\n reader.onload = function() {\r\n fileData = reader.result.split(',')[1];\r\n submitForm(fileData);\r\n }\r\n\r\n reader.readAsDataURL(file);\r\n } else {\r\n submitForm(fileData);\r\n }\r\n \r\n }\r\n });\r\n });\r\n function submitForm(fileData) {\r\n let clientStatus = jQuery('#client_stb').val();\r\n let claimantName = jQuery('#nom_complet').val();\r\n let identificationType = jQuery('#identifiant_stb').val();\r\n let accountNumber = jQuery('#num_compte').val();\r\n let email = jQuery('#email_claim').val();\r\n let inquiryCode = jQuery('#objet_reclamation').val();\r\n let claimDescription = jQuery('#message_reclamation').val();\r\n let phone_claim = jQuery('#phone_claim').val();\r\n jQuery('.alert-message').fadeOut()\r\n jQuery.ajax({\r\n type: 'POST',\r\n url: 'https:\/\/www.stb.com.tn\/wp-admin\/admin-ajax.php',\r\n data: {\r\n clientStatus: clientStatus,\r\n claimantName: claimantName,\r\n identificationType: identificationType,\r\n accountNumber: accountNumber,\r\n email: email,\r\n inquiryCode: inquiryCode,\r\n phone_claim: phone_claim,\r\n claimDescription: claimDescription,\r\n fileData: fileData,\r\n action: 'submit_claim_ajax',\r\n security: '70295faabe'\r\n },\r\n success: function(response) {\r\n if (response === 'success') {\r\n jQuery('.alert-message').removeClass('wpsm_panel-danger').addClass('wpsm_panel-success').text(\"Votre r\u00e9clamation a \u00e9t\u00e9 bien envoy\u00e9e\").fadeIn();\r\n jQuery('#stb_claim_form')[0].reset(); \r\n } else {\r\n let responseObject = JSON.parse(response);\r\n if (typeof responseObject.Status !== 'undefined' && typeof responseObject.RejectMessage !== 'undefined') {\r\n jQuery('.alert-message').removeClass('wpsm_panel-success').addClass('wpsm_panel-danger');\r\n if(responseObject.Status === 'Rejected' || responseObject.ResponseCode == 97) {\r\n if(identificationType == 01) {\r\n jQuery('.alert-message').text(\"Veuillez v\u00e9rifier, le num\u00e9ro de compte saisi est inexistant.\").fadeIn(); \r\n } else if (identificationType == 02) {\r\n jQuery('.alert-message').text(\"Veuillez v\u00e9rifier, le num\u00e9ro de carte saisi est inexistant\").fadeIn(); \r\n } else if (identificationType == 03) {\r\n jQuery('.alert-message').text(\"Veuillez v\u00e9rifier, le num\u00e9ro de Wallet saisi est inexistant.\").fadeIn(); \r\n } else {\r\n jQuery('.alert-message').text(responseObject.RejectMessage ? responseObject.RejectMessage : \"Identifiant in\u00e9xistant\").fadeIn(); \r\n }\r\n \r\n } else {\r\n jQuery('.alert-message').text(\"Identifiant in\u00e9xistant\").fadeIn(); \r\n }\r\n } else {\r\n alert('Une erreur s\\'est produite lors de la soumission de la r\u00e9clamation');\r\n }\r\n \/\/\r\n }\r\n jQuery('.spinner').hide();\r\n },\r\n error: function(jqXHR, textStatus, errorThrown) {\r\n console.error('Erreur AJAX:', textStatus, errorThrown);\r\n jQuery('.spinner').hide();\r\n }\r\n });\r\n }\r\n \r\n function validateCreditCard(cardNumber, type) {\r\n \/\/ Supprimer les espaces \u00e9ventuels du num\u00e9ro de carte\r\n cardNumber = cardNumber.replace(\/\\s\/g, '');\r\n\r\n \/\/ V\u00e9rifier si le num\u00e9ro de carte contient uniquement des chiffres\r\n \/* if (!\/^\\d+$\/.test(cardNumber)) {\r\n return false;\r\n }*\/\r\n if (cardNumber == \"00000000\" || cardNumber == \"0000000000000\" || cardNumber == \"0000000000000000\") {\r\n return false;\r\n }\r\n if (type == \"01\" && ((cardNumber.trim().length != 13 && cardNumber.trim().length != 20) || !\/^\\d+$\/.test(cardNumber))) {\r\n jQuery('#num_compte_error').text(\"Veuillez saisir un num\u00e9ro de compte valide comportant pr\u00e9cis\u00e9ment 13 chiffres, sans caract\u00e8res sp\u00e9ciaux ni lettres.\");\r\n return false;\r\n }\r\n if (type == \"02\" && (cardNumber.trim().length !== 16 || !\/^\\d+$\/.test(cardNumber))) {\r\n jQuery('#num_compte_error').text(\"Veuillez ins\u00e9rer un num\u00e9ro de carte valide, comprenant pr\u00e9cis\u00e9ment 16 chiffres.\");\r\n return false;\r\n }\r\n if (type == \"03\" && (cardNumber.trim().length != 8 || !\/^\\d+$\/.test(cardNumber))) {\r\n jQuery('#num_compte_error').text(\"Veuillez ins\u00e9rer un num\u00e9ro de Wallet valide (N\u00b0GSM), comprenant pr\u00e9cis\u00e9ment 8 chiffres.\");\r\n return false;\r\n }\r\n\r\n return true\r\n }\r\n \/**\r\n * validatePhoneNumber\r\n *\/\r\n function validatePhoneNumber(pattern, phoneNumber) {\r\n let phonePattern = new RegExp(pattern);\r\n return phonePattern.test(phoneNumber);\r\n }\r\n <\/script>\r\n <\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1618173511609{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 60px !important;padding-bottom: 60px !important;background-image: url(https:\/\/www.stb.com.tn\/wp-content\/uploads\/2021\/04\/STBNET_3_1920_275-2.jpg?id=12306) !important;}”][vc_row gap=”1″ wrap_container=”yes”][vc_column][vc_custom_heading text=”INSCRIVEZ-VOUS \u00c0 VOTRE ESPACE STBNET<br \/>\n” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes” font_weight=”700″ text_transform=”none” has_icon=”” css=”.vc_custom_1617997109305{margin-bottom: 15px !important;}”][vc_column_text]<\/p>\n<p style=\"text-align: center; color: #ffffff;\"><strong>Simple, S\u00e9curis\u00e9 et 100 % en ligne<\/strong><\/p>\n<p>[\/vc_column_text][vc_btn title=”S’INSCRIRE \u00c0 STBNet” style=”custom” custom_background=”#009eae” custom_text=”#ffffff” shape=”square” align=”center” link=”url:https%3A%2F%2Fstbnet.stb.com.tn%2Fpre-adhesion|||” el_class=”btn-be-client” css=”.vc_custom_1617997982506{margin-top: 20px !important;}”][\/vc_column][\/vc_row][\/vc_section][vc_row css=”.vc_custom_1569597277889{margin-top: 40px !important;}”][vc_column][vc_custom_heading text=”Vous pr\u00e9f\u00e9rez suivre votre compte via Internet \u00e0 partir de votre PC ?” font_container=”tag:h3|font_size:26|text_align:center|color:%23020202|line_height:32px” use_theme_fonts=”yes” font_weight=”400″ text_transform=”none” has_icon=”” el_class=”title-bottom-border”][\/vc_column][\/vc_row][vc_row wrap_container=”yes” css=”.vc_custom_1569598454297{margin-top: 30px !important;}”][vc_column width=”1\/2″][vc_single_image image=”12387″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n<p class=\"direction-ltr align-start para-style-body\"><span style=\"color: #000000;\">STBNet con\u00e7ue pour vous !<\/span><\/p>\n<p class=\"direction-ltr align-start para-style-body\"><span style=\"color: #000000;\">G\u00e9rer vos comptes en ligne avec les nouvelles fonctionnalit\u00e9s pour vous aider \u00e0 r\u00e9aliser vos op\u00e9rations bancaire rapidement et dans le confort.<\/span><\/p>\n<p class=\"direction-ltr align-start para-style-body\"><span style=\"color: #000000;\">Avec STB NET, toujours connect\u00e9 \u00e0 vos comptes !<\/span><\/p>\n<p>[\/vc_column_text][vc_btn title=”En savoir plus” style=”custom” custom_background=”#1e73be” custom_text=”#ffffff” shape=”square” align=”left” i_align=”right” i_icon_fontawesome=”fa fa-angle-right” add_icon=”true” css=”.vc_custom_1666099200548{margin-top: 15px !important;}” link=”url:%2Ffr%2Fparticuliers%2Fla-banque-au-quotidien%2Fstbnet%2F|||”][\/vc_column][\/vc_row][vc_row wrap_container=”yes” css=”.vc_custom_1623947757471{margin-top: 30px !important;margin-bottom: 0px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-image: url(https:\/\/www.stb.com.tn\/wp-content\/uploads\/2021\/06\/2_1920x280.png?id=14055) !important;}” el_class=”bg-contact”][vc_column][vc_custom_heading text=”VOTRE BANQUE 24H\/24 7jours\/7″ font_container=”tag:h2|font_size:26px|text_align:left|color:%23ffffff|line_height:28px” use_theme_fonts=”yes” font_weight=”400″ text_transform=”none” has_icon=””][vc_btn title=”Contactez-nous” style=”custom” custom_background=”#ffffff” custom_text=”#1e73be” shape=”square” align=”left” css=”.vc_custom_1621614159541{margin-top: 20px !important;margin-bottom: 0px !important;}” link=”url:%2Ffr%2Fcontact%2F|||”][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row wrap_container=”yes” el_class=”banner-top” css=”.vc_custom_1618224297088{padding-top: 140px !important;padding-bottom: 80px !important;background-image: url(https:\/\/www.stb.com.tn\/wp-content\/uploads\/2021\/04\/banner-STB-2-1920×350-2.jpg?id=11452) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”R\u00e9clamation ” font_container=”tag:h1|font_size:40|text_align:left|color:%231b276f” font_weight=”700″ text_transform=”none” has_icon=””][\/vc_column][\/vc_row][vc_row el_class=”breadcrump-container”][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_section css=”.vc_custom_1643370367091{padding-right: 5px !important;padding-left: 5px !important;}”][vc_row wrap_container=”yes” el_class=”bloc-icons” css=”.vc_custom_1658918317655{margin-bottom: 30px !important;}”][vc_column][vc_row_inner gap=”5″][vc_column_inner el_class=” ico-home” 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[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”ico-home ” width=”1\/6″][vc_single_image image=”11614″ img_size=”57×58″ alignment=”center” onclick=”custom_link” link=”\/fr\/reseau-stb\/bureaux-de-change\/”][vc_column_text el_class=”widget-horizontal-txt” css=”.vc_custom_1640268575374{padding-top: 15px !important;}”] Bureaux Change [\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”ico-home ” width=”1\/6″ css=”.vc_custom_1640266079255{background-color: # !important;}”][vc_single_image image=”25567″ img_size=”56×59″ alignment=”center” onclick=”custom_link” link=”\/fr\/reseau-stb\/nos-gab\/”][vc_column_text el_class=”widget-horizontal-txt” css=”.vc_custom_1640266047892{padding-top: 15px !important;}”] GAB [\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=” ico-home” width=”1\/6″][vc_single_image image=”32234″ img_size=”56×59″ alignment=”center” onclick=”custom_link” link=”\/fr\/reseau-stb\/espace-libre-service\/”][vc_column_text 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